Spa Etiquette


Spa Etiquette

Spa Reservations
To ensure your preferred reservation time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu services and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled reservation time. For new guests, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities, or aggressive medications). We recommend that valuable items be left at home. The Woodhouse Day Spa is not responsible for lost or stolen items.

Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required to avoid a $25.00 cancellation/rescheduling fee. Reservations cancelled within 6 hours of the scheduled reservation time will incur a cancellation fee of 50% of the total amount of services scheduled. All no-show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

Spa Requirements
Guests under the age of 18 may receive select services and will require parental release before the services can be rendered.  Additionally, parental supervision is required for certain treatments.  Please contact a Spa Concierge to discuss specific age requirements.  So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.

Spa Payments, Gratuity, and Gift Cards
Hotel guests have the added convenience of charging spa services and retail to their room. Payments are also accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa® Gift Cards. An 18% gratuity will be automatically added to your bill for convenience.

The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply.

Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.

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